Steam Holiday Sale – Buying games this holiday season? Get them one by one if you want to be sure to get a refund!

Hey guys, Happy Holidays! :D Please remember to buy games one by one on the Steam sale if you are unsure if you want to return any of them after you try it out. It seems that you can't return games if they were bought all together and one of them has reached the 2 hours gameplay limit to get a refund. Check out this reddit post for more details.

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EA changes refund policy in Australia

The Australian Competition and Consumer Commission (ACCC) has successfully pressured EA into changing its refund policy in the country. EA had previously refused to offer refunds for games purchased through Origin. Anyone with a faulty game purchased through Origin can contact EA for help. This applies to games bought from January 2012 and later. “Businesses such as EA selling digitally downloadable goods cannot avoid their responsibilities under the Australian Consumer Law just because…

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GOG expands refund policy to 30 days!

That's right! EU law states that consumers have 14 days to withdraw from a purchase for any reason, or no reason at all. That used to be GOG's policy as well, but they recently took the opportunity to widen the window to 30 days, as long as the game in question hasn't started to download. Furthermore, if a downloaded game won't run and the support team is unable to fix the problem, the…

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Poll Time: Should Valve allow us to get refunds in EU?

You probably all have noticed that the Steam Subscriber Agreement has been updated to include some new rules especially when it comes to the 14 days return time in European Union. And no, you can't do that on Steam (at least according to them) but is this completely legal or fair? See this little checkbox that pops up before you purchase anything on Steam in EU: Clicking that check box…

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Steam now allows you to cancel your own pre-orders!

You can now cancel pre-orders without having to open a support ticket - just so long as the game hasn't been released yet. Now, as the image above shows, you can initiate this process yourself with the newly added, and seemingly automated, 'Refund an item' link. It's not clear yet whether you'll be refunded in Steam wallet credit or whether the money will go back to your card. And here’s…

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Poll Time: Should Steam allow refunds?

Quick and very important question since EA is now allowing refunds on Origin. Why wouldn’t Valve do that? Come on dudes, I know you’re reading this! [fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

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Blizzard forced to offer Diablo 3 refunds in South Korea

Server and connection problems with Diablo III in South Korea have forced Blizzard to go against its previous policy and offer refunds to dissatisfied gamers after prodding from a Korean consumer protection agency. Blizzard announced through is Korean Diablo III site that it would start offering refunds to players lower than level 40 beginning on June 25, according to the Wall Street Journal. Disgruntled players can apply for the refunds…

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Refunds offered for Mass Effect’s bad ending? Yes!

"The row about the Mass Effect 3 ending is waging on, with retailers now offering full refunds for any customer saying they’re not satisfied with the ending. Amazon.com has stated that they will take the game back for an exact refund, even if the case has been opened and any code has been used. EA’s own digital distribution service Origin will also be refunding players. All they have to do…

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European Union introduces new Internet Shopping rights!

The new EU Consumer Rights Directive has been formally adopted today by Member States in the EU’s Council of Ministers. The new legislation will strengthen consumers’ rights in all 27 EU countries, particularly when shopping online. After publication in the EU’s Official Journal, governments will have two years to implement the rules at national level. Today’s approval follows an overwhelming vote to back the rules by the European Parliament on 23 June 2011 (MEMO/11/450). The European Commission put forward the proposal in October 2008 (IP/08/1474). The final agreement between Parliament and Council on the Consumer Rights Directive was brokered by EU Justice Commissioner Viviane Reding in June this year.

Top 10 benefits for consumers in the new Directive:

1) The proposal will eliminate hidden charges and costs on the Internet

Consumers will be protected against “cost traps” on the Internet. This happens when fraudsters try to trick people into paying for ‘free’ services, such as horoscopes or recipes. From now on, consumers must explicitly confirm that they understand that they have to pay a price.

2) Increased price transparency

Traders have to disclose the total cost of the product or service, as well as any extra fees. Online shoppers will not have to pay charges or other costs if they were not properly informed before they place an order.

3) Banning pre-ticked boxes on websites

When shopping online – for instance buying a plane ticket – you may be offered additional options during the purchase process, such as travel insurance or car rental. These additional services may be offered through so-called ‘pre-ticked’ boxes. Consumers are currently often forced to untick those boxes if they do not want these extra services. With the new Directive, pre-ticked boxes will be banned across the European Union.

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SavyGamer » APB Steam Refund

  APB Steam refund update 25/09/2010 in Digital Distribution, News If you bought APB from Steam, apparently EA are now offering a free game as a refund. Valve put up a brick wall, but EA are making up for the fact that customer who bought their game ended up with nothing to show for it. If you contact them through this site, and tell them you’d like another game to…

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Amazon refunds for digital downloads

Here’s an interesting read from Kotaku:

In the world of Amazon’s Kindle, you can download books digitally — and return them. Could this be a workable idea for gaming?

Kotaku writer discovered last week that books, bought digitally and downloaded to the device, can be returned.

This is something I didn’t think was possible with digital content. I’ve downloaded games to my DS, iPhone PS3, PSP, Xbox 360, Wii and not once did I see an option to return a mistaken or bad purchase for any reason. Of course, in physical stores, products can be returned, sometimes only if in shrink wrap, usually within a set number of days. Regardless they can be returned, offering the consumer some security in their purchase.

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