Blizzard forced to offer Diablo 3 refunds in South Korea


Server and connection problems with Diablo III in South Korea have forced Blizzard to go against its previous policy and offer refunds to dissatisfied gamers after prodding from a Korean consumer protection agency.

Blizzard announced through is Korean Diablo III site that it would start offering refunds to players lower than level 40 beginning on June 25, according to the Wall Street Journal. Disgruntled players can apply for the refunds through July 3. Blizzard also said that, from now on, it would accept returns of the game within 14 days of purchase from any player under level 20.

The move comes almost a month after Korea’s Fair Trade Commission began investigating complaints that gamers unhappy with their Diablo III experience could not get refunds because of Blizzard’s no-return policy. In early June, Blizzard added more servers to ease the load of an unexpectedly high number of players joining the game, apologizing in the process for the inconvenience and poor planning.

Source: Shacknews

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  1. mik0

    I think that refunding player under lv 20 in 14 days is still not much, considering how fast you can get to level 20.
    However is good that someone stood up for consumer rights, but it’s a pain that it must be done for every country to make Blizzard apply the refund there. And I suspect that eventually they’ll retaliate on customers manipulating the ah.

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