The European Union is constantly trying to brake all boundaries between states and law but even now, most of the time, consumers don’t want to order things and goods from other EU countries just because they’re afraid of some kind of failure of what they’ve ordered and they simply don’t trust stores abroad when it comes to returns, warranty and other things.
However, the new web platform called Online Dispute Resolution is about to be released for entire European Union.
The platform should be fully working in less than two years. It’s consultants are going to speak in 23 languages, so both the consumer and entrepreneur, will be served in their native language. This should somewhat calm down people and provide them some sort of psychological comfort to transactions outside their country.
The extra-judicial settlement (the whole process does not involve any court of law) of the dispute is not winning and losing, the parties are in contact and above all save a lot of their time and money and try to resolve their issue.
Folks in Brussels expects that through this platform, 500 million potential customers will reach for the goods and services outside of their country, and the settlement of disputes through ODR will save more than 20 billion euros per year.
Oh and speaking of EU.. I still didn’t have time to send that letter about UK Steam Store and it’s availability in the rest of EU countries I mentioned earlier but I will try to do this by the end of this month ;-)
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