VAC does make mistakes – Gabe Newell apologizes!

Here’s an official letter from Gabe Newell! Please read it.

Hello,

Recently, your Steam account was erroneously banned from Call of Duty: Modern Warfare 2.

This was our mistake, and I apologize for any frustration or angst it may have caused you.

The problem was that Steam would fail a signature check between the disk version of a DLL and a latent memory version. This was caused by a combination of conditions occurring while Steam was updating the disk image of a game. This wasn’t a game-specific mistake. Steam allows us to manage and reverse these erroneous bans (about 12,000 erroneous bans over two weeks).

We have reversed the ban, restoring your access to the game. In addition, we have given you a free copy of Left 4 Dead 2 to give as a gift on Steam, plus a free copy for yourself if you didn’t already own the game.

 

To share your extra copy of Left 4 Dead 2 with a friend, you can ‘Manage Gifts and Guest Passes’ from the ‘Games’ Menu in Steam, or visit this article on the Steam Support site for detailed instructions: https://support.steampowered.com/kb_article.php?ref=4502-TPJL-2656.

To access your own copy of Left 4 Dead 2, visit your library of games in Steam. If you didn’t already own the game, it will now be listed among your others there, and is available for download immediately.

Regards,
Gabe Newell
President, Valve

 

Source: Steam Forums (or if it’s not enough for you Kotaku)


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10 responses to “VAC does make mistakes – Gabe Newell apologizes!”

  1. menno Avatar
    menno

    omg thank you cod 6 i bought mw2. and after 4 months of playing the game i get banned for aimboting or sumthing. so i was pissed of on vac. but i was that addicted that i bought the game again… bad choice… now i have 2 mother warfare disks so 100 dollar for a shity game full of aimbotters. and now i dont like the game anymore fuck u mw2!

  2. happymondays Avatar
    happymondays

    It was an unexpected, but great move from Valve. Now I start to think that their service is starting to measure up to their games’ quality. Great start, though.

  3. EviL Avatar

    So it seems that VAC can make mistakes , god article / info :)

  4. Martysek Avatar
    Martysek

    Yay ! One of best “steam days” in my life. You know, i was like “WTF” when i saw i have got one ban. And two L4D2 copies ? I think i love them for this.

  5. Roach Avatar
    Roach

    But if you get banned individual and ask them to check for you you can fuck off.. all a big marketing trick by that jaba the hunt dude..

  6. Dragoon Avatar
    Dragoon

    Yay! Free Vac ban for everyone :D

    Must have been quite a shock for these poor fellas when they saw the Vac ban. Just think about the flaming these guy must have faced when they complained about their Vac ban. No one would have believed they got unjustified banned.
    Glad they got their game back, but very cruel from Valve to punish them further with a L4D2 copy. ;)

  7. MarkAltair Avatar
    MarkAltair

    nice,gabe…

  8. Kossak Avatar

    wow, Gabe did a great job – apologized and even gave 2 free copies of L4D2 as a fulfillment. I may not like Valve for its pricing policy but their president is really respected guy.

  9. slay Avatar
    slay

    Gabe is a great guy :)

    Even if they have bad price politics, Gabe seems to be a honest guy, who is not afraid to admit the mistakes and try to compensate this.

    Or maybe it is just a marketing trick :)

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