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Sorry for my bad English but there you go.
During the winter sales, there Super Street Fighter 4: Arcade Edition on a 50% OFF sale, AND the store page was saying you will get an additional 10% OFF if you already own the previous game named Street Fighter 4
.
So i've went purchasing SF4 then i've bought SSF4: AE just after. I got charged more than the announced price. The extra 10% never got applied.
I've contacted support about this "issue" and they tought it was maybe an single time error.
Then i've contacted them agian and they said that.
They removed the extra 10%Off from the store page later. Even if the store page currently as 21 January an rebate of 10% if you already own it, during the winter sale it was something other as you can see on the screenshots. During the sale, it was an EXTRA 10% off, now it's just a single 10% off, don't get confuse.
So i asked them nicely to refund me partially to get my rebate right.
Then when i answer them they post those nearly automatic messages saying they can't help.
The fact they ignore my request about that, where there's obviously a proof of false advertising, they completly ignore all. It's really sad to see that.
Do your math,
The game was 39.99, it was announced at 50% off+ an extra 10% off.
So the price i got charged was 19.99 which is 50% off.
The price that i was supposed to be charged because of the extra 10% was supposed to be 15.99.
I know it's not that big considering my poor student revenue, but considering how many peoples bought during the sale this very specific game. The amount of extra money VALVe could have made despite this advertising can be significantly damm big. I seriously like Steam and VALVe but this this is really annoying to me, i'm addicted to digital distribution, but i hope they can for one day reconize they were falsly advertising this.
Again, sorry for my bad English, this is the best i can do. :)
Thanks and i hope Steamunpowered could make this story a bit more public, to make VALVe notice their fault and mass partially refund peoples victim of this and taking care a little more later about those things.
Thanks.
Sincerely, i'm not a M&M, i'm a Smarties.
Its true that this sucks, but you did a little math error. The price you should have been charged would be 17,99$.
The reasoning behind this is that the percentages are not added together into a greater number. At first, there is 50% off the standard price (40$) which leads to the new price of 20$. And then you take that new price and subtract the other 10%, which makes the price 18$ total. (Note: It does not matter if you calculate the 50% or the 10% off first, at the end you will always end up at 18 dollars)
But yeah, it's still not fair how the support handles this.
To prevent that from happening again to you, always check the given price during the checkout before pressing the final "Proceed" button. That number is the amount you are actually charged with all savings that steam did, applied.
I'd say to PM a Valve employee. They offer better support than the average-retarded custommer service Valve offers.
I'd say to PM a Valve employee. They offer better support than the average-retarded custommer service Valve offers.
Sadly, they don't. BurtonJ, completly ignored my PM as others VALVe employee. As long as it hit such thing they tend to ignore, specially when there's false advertising or when it was having that thread about Crates considered as gambling, there was a post of this on Steam when the crates were released.
Its true that this sucks, but you did a little math error. The price you should have been charged would be 17,99$.
The reasoning behind this is that the percentages are not added together into a greater number. At first, there is 50% off the standard price (40$) which leads to the new price of 20$. And then you take that new price and subtract the other 10%, which makes the price 18$ total. (Note: It does not matter if you calculate the 50% or the 10% off first, at the end you will always end up at 18 dollars)
But yeah, it's still not fair how the support handles this.
To prevent that from happening again to you, always check the given price during the checkout before pressing the final "Proceed" button. That number is the amount you are actually charged with all savings that steam did, applied.
Your statements is false, these kind of additionnal rebate are stackable which mean it would be 60% off, NOT 50% then an extra 10% of what the 50% off did. It was the same thing when i pre-purchased Serious Sam 3 BFE.
Combining a -10% voucher and a -50% voucher does not give you -60%. If steam did so in the past, then that was an error on their behalf. If i have a -10%voucher on cloth which is applicable to all ware, even reduced ones, then a tshirt that is -50% off wont suddenly be -60% off aswell.
Consider the following scenario:
- Daily deal on steam, half life 2 is -50%(lets say 4€ instead of 8€).
- I still have a voucher from christmas for -50% on any one valve game.
I wont get this game for free, but pay 25%(2€) of the original price.
0cube said:
Combining a -10% voucher and a -50% voucher does not give you -60%. If steam did so in the past, then that was an error on their behalf. If i have a -10%voucher on cloth which is applicable to all ware, even reduced ones, then a tshirt that is -50% off wont suddenly be -60% off aswell.
Consider the following scenario:
- Daily deal on steam, half life 2 is -50%(lets say 4€ instead of 8€).
- I still have a voucher from christmas for -50% on any one valve game.
I wont get this game for free, but pay 25%(2€) of the original price.
You clearly missunderstand which kind of false advertising i've been victim from VALVe.
This isn't even about voucher. Look at the screenshot i posted. It's clearly say you have a 50% off, AND AN ADDITIONNAL 10% if you already own SSF4, which i was. So i got scammed by VALVe, it's false advertising, against USA advertising LAW and they clearly ignore the law.
I clearly said that this sucked before even going into the math, there is nothing I misunderstood:
0cube said:
Its true that this sucks [...]
To prevent that from happening again to you, always check the given price during the checkout before pressing the final "Proceed" button. That number is the amount you are actually charged with all savings that steam did, applied.
I still haven't received any feedback by Steam, i got scasmmed somehow by them, this is not legit at all!
You are Steamunpowered right? Why you don't make this thing public if you are really against Steam absurd pricing for European?
False advertising is still the same.
Because it's little (if anything) they can do. Go here, and file a complaint if you really think it's worth the hassle. Since Steam it's located in the US, it's the place to go. http://www.ic3.gov
I believe the OP is trying to say that the 50% OFF was the regular discount for everyone, and that it was 60% OFF for owners of SSF4.
Don't let the phrase "additional 10%" confuse you. I've seen this on Steam before, they should've provided the man with the correct discount which in this case was 60%. It has nothing to do with discounts being stackable or not (when we talk about discounts+coupons they most definitely do NOT stack), there were simply 2 discounts for 2 types of customers – those who previously bought SSF4 and those who didn't.
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