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Extremely bad experience with G2Play

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19:22
21/06/2010


Slava

Moderator

posts 413

21
0

Sorry mate but you are either naive or not so smart!

 

If you know games prices you could understand that neither game can cost 0.69 euro! You should be checking prices in other currencies. They had a mistake and you wanted to use it. I don't blame you. but don't bash G2play! Theu refunded you with 0.69 euros. What do you want else? But to buy a game fort 0.69 euros! Oh my god! I would buy 20 games each day for such a price

Cool

http://cache.www.gametracker.com/games/moh/stats/slava710/b_560_95.png

22:38
21/06/2010


Lurre

N00b

posts 2

22
0

Well, once again, probably for 7th time or something.. i sent the mail to g2playsales@gmail.com, ill be waiting for reply & my refund.

02:54
22/06/2010


PenguinJim

Member

posts 11

23
0

Slava said:

Sorry mate but you are either naive or not so smart!

 

If you know games prices you could understand that neither game can cost 0.69 euro! You should be checking prices in other currencies. They had a mistake and you wanted to use it. I don't blame you. but don't bash G2play! Theu refunded you with 0.69 euros. What do you want else? But to buy a game fort 0.69 euros! Oh my god! I would buy 20 games each day for such a price

Cool


I should be checking prices in other currencies?! I am a customer. I don't expect to go to a game sales website and have to check through all their prices in all their different currencies to make sure that their website is working perfectly. I paid what they asked. "don't bash G2play"!? They said I tried to trick them. They haven't admitted their mistake, nor did they even email me initially to tell me there was a problem. Their refund was not even full (indeed, it shows on my credit card as a massive US$0.06 difference), but that's not why I am so offended by G2Play.net – it's that they messed up and they have handled it so very, very badly.

Another company gave me Batman: Arkham Asylum for PC as part of a promotion last year. Games can be free. I have been enjoying a lot of games on promotion for less than $2 during the last 12 months. Games can be extremely cheap.

Customers should not be responsible for the mistakes of companies.

I can see, now, that this was clearly a mistake by G2Play.net – although they still haven't admitted it. "What do I want else"? How about an apology? How about to not be labelled a criminal? How about to not be threatened with police action when I'm asking why they disabled my account (answer still pending, I've now asked six times).

Any decent company will treat the customer like a good human being. G2Play.net is not a decent company. G2Play.net is not a name we can trust.

04:59
22/06/2010


maxenmuxer

N00b

posts 1

24
0

Hi folks, I am from Germany and I want to tell you my hassle with http://www.g2play.net

I bought me a " L4D2 UNCUT Steam-Key " FrownFrownFrownFrownFrown

They are definitely out. You have to send scan or photo of your personal ID-card, passport or driving license (or a valid goverment document not expired – in colour)
otherwise you won't get any Steam-Key! I think it's just annoing! I don't want to share my identify with some strangers on the internet and i think it's quite normal for the most here on the internet! So beware of this before you buy at them! FrownFrownFrownFrownFrown

Sorry for my bad english level, greetings from Germany!

12:15
22/06/2010


Slava

Moderator

posts 413

25
0

I don't work on G2play and they don't pay me salary. I only care about justice! When i open G2play page i see all prices in euros on default and then i change it to dollars.

 

I still think you wanted to use their mistake. May be I am unlucky but i never got games for 0.06 euros if their full price is $50.00, that's why i would be suspicious, especially if there is no special discount. But concerning the price it should be a discount of 99% Laugh

 

I still can't blame G2play. They are jumpy now, because there are too many scammers online. That was their mistake and probably they should be still giving you the key, if they take care about their image and want to keep customers. Probably they have enough customers to let them attitude like this in cases of supposed unclean operation.

http://cache.www.gametracker.com/games/moh/stats/slava710/b_560_95.png

13:03
22/06/2010


PenguinJim

Member

posts 11

26
0

I'm not bothered about the key. :) Some companies do choose to honour misprices, but it is entirely at their discretion. All companies apologise for their mistakes – which is why I don't trust G2Play.net, it doesn't give the feel of an honest company.

I wouldn't use them again after their initial poor customer service, and I'm angry and offended with them after they accused me of trying to trick them - not once have they asked what happened, or given any indication that they are trying to fix the problem.

But didn't you read my post? They joined gaming forums using multiple accounts pretending to be satisfied G2Play.net customers. That is totally unforgivable – imagine if a reputable retailer tried a stunt like that!

Because of that, I had to check your post history after your last post to see if they were at it again! It seemed odd that you would attack me for trying to buy something that was possibly/probably a misprice (not definitely, as they were advertising "free CD keys" and "Metro 2033 special promotion" on their front page). And you didn't seem at all bothered that G2Play.net suspended my account without telling me, cancelled my order without telling me, failed to give a full refund, didn't answer my emailed questions, accused me of being a liar and a thief, told me that they had called the police (who, strangely enough, have not been in contact with me as yet…), and then joined gaming forums under false pretenses in a pathetic effort to clear their bad name. Surprised Is that "normal service" for you? I'd change suppliers if I were you! Wink

 

13:26
22/06/2010


Kossak

Poland, Silesia

Moderator

posts 289

27
0

Hehe i know Slava – he's not working for g2play :). He defends them because he had only good experience with them.

 

When you choose your shop, to buy game cdkeys, you usually look at prices, speed of sending keys, validity of the keys etc. But i think that problematic situations (like PenguinJim's case) can tell you much more about company and help decide if you can trust this shop or not. After all, many shops are great when everything goes ok, but what if something goes wrong? In such problematic situations you see if the shop is really worth 100% of your trust.

 

I like the fact that the owner of g2play.net posts here and reacts to customers' problems and evaluates (i hope) the work of g2play's support team.

Raptr Forum Signature

14:29
22/06/2010


Slava

Moderator

posts 413

28
0

You can check me as much as you wish! I posted about their terrible support not once, but i want to be objective!

 

Why the hell didn't I ever have problems with them (knocking the wood lol)? I know you're pissed off! i would be too. there are plenty of shops so don't buy from them.

 

When keys4.me was opened i never touched g2play anymore even paying slightly higher. Because i knew the owner is a fair guy and does all in his power to make his clients happy.

 

Now they closed for rearrangement so i had to buy a BC 2 key for my friend and all was OK . I have a properly filled account on g2play with my name surname and address matching this credentials on paypal. I also registered with the same email i have on paypal. I got my key for BC 2 in 2 minutes and it was a scan. So i don't know really. I don't get money from G2play so i don't care any more. you don't like them don't buy from them.

 

You can always buy a fully priced game on steam and be absolutely sure you are getting what you pay for

http://cache.www.gametracker.com/games/moh/stats/slava710/b_560_95.png

22:36
26/06/2010


¦•••SHERIFA•••¦

Bulgaria

Member

posts 22

29
0

…or buying it from some local store in Germany… http://amzn.to/cykehm or http://bit.ly/bL3bWw .

 

Usually retail price in the stores for MW2, BC2 and others is a way CHEAPER than Digital's onces, so… And Digital Key Shops buys from retailers, so…

02:11
27/06/2010


Slava

Moderator

posts 413

30
0

they buy in so big numbers that they get really cheap prices that allow them to have a good proffit. you will never get such prices if you buy one game in your retail store.

http://cache.www.gametracker.com/games/moh/stats/slava710/b_560_95.png

02:30
27/06/2010


enticore

Member

posts 7

31
0

This is just silly.

 

Like penguinjim, I have to date still not received a valid reason as to why my account is disabled.

I also asked them to remove my email address from their mailing list, to which I received nothing more than "done", yet I am still receiving their emails.

16:28
27/06/2010


Slava

Moderator

posts 413

32
0

Could you give us a little more information what is your story?

http://cache.www.gametracker.com/games/moh/stats/slava710/b_560_95.png

17:04
27/06/2010


enticore

Member

posts 7

33
0

Slava said:

Could you give us a little more information what is your story?


 

My story is on the first page of this thread already.

18:53
01/07/2010


PenguinJim

Member

posts 11

34
0

Don't worry about Slava, he says "I still can't blame G2play. They are jumpy now, because there are too many scammers online." – he can ignore their wrongdoings, still hasn't commented on them creating accounts on forums pretending to be satisfied G2Play customers, and thinks it's OK for them to treat everyone like criminals because a couple of people (allegedly) tried to scam them. ;)

 

http://www.g2play.net said on the 21st June:

Dear PenguinJim

 

Please send my Your g2play login, i'll check it asap.

 

Thx for that long post.

 


By the way, "asap" means "as soon as possible".

 

I'll assume from the complete lack of updates that you have decided that yes, insulting customers is fine, ignoring questions is fine, and it was perfectly OK to create accounts on forums pretending to be satisfied G2Play customers?

 

Unbelievable. 

23:41
01/07/2010


Slava

Moderator

posts 413

35
0

You have an option! Don't buy from them. If I live in Europe and not at freaking Middle East where all games cost 30% higher than retail prices on Steam i would never touch these CD-Keys stores (may only except of Keys4.me that is owned by an extremely honest man, that is very rare in this business). You always have a choice. Don't go to a gray market go to a fully legitimate retail store and buy there. With prices of Play.com (UK) and their free delivery throughout the Europe who needs G2play. For me it's an option to buy really cheap and why should i tell something bad if i really had no problems. 3 of my clan mates who after me bought l4d 2 keys had minor problems because their email on g2play was different from paypal email and after they sent mail with order number from pay pal account they got their key.

 

Anyway, it's a free word and you're a free man. Thanks for sharing your bad experience, it's important to know too, but it's simple just don't buy from them anymore.

http://cache.www.gametracker.com/games/moh/stats/slava710/b_560_95.png

08:25
02/07/2010


zemops

Member

posts 44

36
0

With stories like that I will certainly NOT buy from them. Wink

 

Disabling accounts and threatening with police is just unbelievable. This is far more than what the average custumor should tolerate in my opinion. Even though there was a mistake on price labelling it does certainly not justify such an attitude.

 

My 2 cents. Wink

 

PS: and yes keys4me looks really great, hopefully they'll be back soon

12:21
02/07/2010


Slava

Moderator

posts 413

37
0

As i said this business is a gray market. they are working on the edge and you also are risking your money by buying from them. If they are so bad I would suppose they had to bankrupt long time ago. Because i, for example can be fooled, but only once (after that instance i never come close again to a store that fooled me). Thanks for sharing your bad experience and warning people about them. I know that police threat was an empty threat.

G2play has a bad clients support! I know it you know it there is no need to prove it. But still i don't have any problems wit them and i can say my opinion.

If your paypal account is Ok and you don't try to use their mistake and buy the game for 1 cent there is no problem with G2play usually. I told you before that a store that values its custommers will aceept the fact that it was G2play's mistake and give you the game for the sum was required. Probably it's not G2play. They don't value their customers. OK we all know it now. So it would be a decision of every one if to risk and buy there.

After keys4.me began to work I never touched G2play myslef. And probably I'll never touch it again too. I don't know. I only know that, thanks god, i had no reason to contact their support.

http://cache.www.gametracker.com/games/moh/stats/slava710/b_560_95.png

13:35
02/07/2010


Dragoon

Tier 1

Donors
Donors

posts 214

38
0

@PenguinJim

Put yourself together, keep your post objective and technical. Refrain in the future from using derogatory terms when expressing your experiences with G2Play.

And do not start to imply anything against an other user of this forums, just because they doesn't agree with you.

14:36
02/07/2010


enticore

Member

posts 7

39
0

Slava said:

If your paypal account is Ok and you don't try to use their mistake and buy the game for 1 cent there is no problem with G2play usually.


 

That's exactly the problem.

My information on my g2play account was exactly the same as the information on my paypal account (name, address, email address,…) and my paypal account is verified. Yet they still required me to send a proof of identification and put me through all that.

16:47
02/07/2010


PenguinJim

Member

posts 11

40
0

Dragoon said:

@PenguinJim

Put yourself together, keep your post objective and technical. Refrain in the future from using derogatory terms when expressing your experiences with G2Play.

And do not start to imply anything against an other user of this forums, just because they doesn't agree with you.


Sorry. Slava called me "naive or not so smart" (do I need a larger post count to be allowed to make remarks like that?) and yet hasn't seemed to have had much to say about G2Play.net's actions – I know he doesn't work for them (clearly), but his posts just seem… odd. :P Probably English not being his first language isn't helping how clear he is, but like I said, I just found it odd that he's attacking me. He's welcome to disagree with me, and Slava's made his feelings clear:

"You should be checking prices in other currencies"

"…don't bash G2play!"

"I still can't blame G2play. They are jumpy now, because there are too many scammers online."

I was hoping Slava would give a little more detail as to why he doesn't blame G2Play.net for creating forum accounts to pretend to be satisfied customers, calling the police on their honest (attempted) customers, refusing to refund money or respond to emails, etc, because his opinion is genuinely interesting and refreshing (hence my asking. I'm not implying he works for G2Play.net – like I said in my first response to him, I took a glance at his posting history, and I'm satisfied that he doesn't! Laugh

 

Regarding G2Play.net's… apparent lack of thought evident in their actions, I shall try to avoid colloquialisms and common parlance in future. Sorry!

 

And Slava, 1 cent was the amount they didn't refund me, not the amount they charged me and I paid (I assume that was another attack on me, sorry if it wasn't. Cheers mate). It was incidental to their incompetence, insults and threats, but stealing is stealing. ^^

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