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"Hello Mate,
Send Us scan Ur id/passport or driving license.
U make to much not finishes orders, so we must veriffy U,
Thank U,
Best regards
G2Play Team"
Apart from the preteen vocabulary used ( after i asked him to stop referring to me as mate and using "U" instead of you), they keep my money in their accounts and dare to ask me for id scans to refund my money?
First, the problem seemd to be that i have different emails on paypal account and g2play shop. And than that i have "to many" unfinished commands, I had explained in countless emails to them that i had to verify my paypal account, they didn't accept payments in RON(romanian leu) this are 2 unfinished orders, i tried also moneybookers, that also didn't work. All of this problems were reported to them by me through emails, i even asked them to cancel those orders before i placed the final order ( after i got my CC verified by Paypal ).
And now, after 5h spent sending/receiving emails, they ask me to provide id scans to refund my money. It is sunday night, i don't have a scanner and have to wait until tomorrow, with my money blocked in their accounts, to get a refund. I wanted to buy BBC2 at 33 euros. I sent them scans of email from Paypal with my confirmation that they have received the payment.
It is legal for them to ask me for my id scans to refund my money?
So now i found myself unable to play a game that i have paid for, have my money blocked in their accounts( i cant buy from other place to play the damn game ) and asked for Id scans.
L.E. Again, i sent them the order number from g2play and transaction number from paypal and told them specifically not to ask for my id scans and give me the key game that i had payed for OR go ahead and proceed with my refund and this is what i get:
Hello mate
Don't worry. We must verify you. It's nothing personal really.
I promise we delete your ID card after that.
We want only see your name surname and city you live.
Rest you can hide.
Best Regards
They "promise" that they will delete my id card scan? This is ridiculous and its getting out of hand. I will edit this after i send them the scans tomorrow and tell you what happens.
L.E. 2: Another 4h spent with this incompetent fucks, in witch they ask first for an id scan and after i provide them with it they asked for the second id scan!! After i send them the second id scans they were lost in emails, keep telling me to send again and again the order number and paypal transaction. Finally i got a mail with a written cdkey, not even a picture of the box. Now im downloading the damn game, i hope i dont run in any more troubles.
So, i will delete my account on their site and never get involved once again with this shady, amateurish, illiterate and extremely invasive business wanna be kids.
End of story.
ID scans to refund money? That sounds suspicious. But if you want to get your money back just take a photo of your passport or something and cover EVERYTHING expect the 3 things they mentioned (name, last name, city/country).
And yes, "U" instead of you sounds very childish.
Good luck with G2Play…
Lol I heard people want id to confirm orders and to protect themselves from fraud.But to refund money they want id photo thats really sad.I myself ask customers to give id scans but to protect myself from fraud orders.
Just do a paypal chargeback and get ur money back
Dear Sir,
I would like to apologize for that accident. Our support was told to be more gentle with customers.
Once again we're sorry.
G2PLAY TEAM
I would like to add to this, so here's my story.
I ordered a ke for Guild Wars: Eye of the North.
Took longer than this promised "express" delivery, so I sent in an email.
Apparently they required me to send a copy of my passport or driver's license to verify who I am.(the paypal account I paid with is paypal verified).
I kindly request my order to be cancelled and a refund to be issued because I do not wish to give them a copy of my passport.
At this point, email communication comes to a halt, so I open a paypal dispute to geta refund through paypal itself.
I am refunded, but suddenly I find my account on g2play disabled.
At this point I send in an email asking why my account was disabled, the reply I get was "lrn2read" with a link to their "help" page. This page did not contain ay useful information as to my problem. (i had already read it before anyway)
All in all, poor and rude support. I've also never been asked for a copy of my passport at ANY legitimate business.
@g2play: can you answer when exactly (in what cases) you need copy/scan of passport, id, driver licence or whatever? Cause i also woudn't like to send it to anyone when i buy something.
You should not judge a shop solely on their prices and how fast they deliver keys but also how much you can trust them.
All the shops guarantee you refund or replace revoked keys but that is bold talk.
It's like talk during peace. In peace and behind walls everyone is a hero and loyal, but when war breaks out, people show their true faces and you see who is a coward and lair.
What happens when Valve or EA remove a game from your account. A game that you bought at a CD-Key shop?
http://steamunpowered.eu/moder…..oney-back/
When Modern Warfare 2 came out Activision forced Valve to revoke a lot of Asian keys activated on European accounts. G2Play gave refund or a new key to customers that lost their games.
G2Play has shown it can be trusted.
In a bussiness that is not completley legal trust is everything.
A shop may have the best prices you can find but when you lose your game it was the most expensive price.
So when taking a shop in consideration not only check for prices but also how they handle lost games. Do they really give a refund or a new key?
G2Play.net and Direct4Drive (former OnlineKeyStore) do.
Dragoon said:
You should not judge a shop solely on their prices and how fast they deliver keys but also how much you can trust them.
All the shops guarantee you refund or replace revoked keys but that is bold talk.
It's like talk during peace. In peace and behind walls everyone is a hero and loyal, but when war breaks out, people show their true faces and you see who is a coward and lair.
What happens when Valve or EA remove a game from your account. A game that you bought at a CD-Key shop?
http://steamunpowered.eu/moder…..oney-back/
When Modern Warfare 2 came out Activision forced Valve to revoke a lot of Asian keys activated on European accounts. G2Play gave refund or a new key to customers that lost their games.
G2Play has shown it can be trusted.
In a bussiness that is not completley legal trust is everything.
A shop may have the best prices you can find but when you lose your game it was the most expensive price.
So when taking a shop in consideration not only check for prices but also how they handle lost games. Do they really give a refund or a new key?
G2Play.net and Direct4Drive (former OnlineKeyStore) do.
Sure, they give a refund…
After you open a paypal dispute and then they ban your account.
Read my story again and you'll see I did not judge them on price, but on service.
Dragoon said:
You should not judge a shop solely on their prices and how fast they deliver keys but also how much you can trust them.
There's just no way I'd trust a shop that asks for a scan of my ID.
What possible legit use could they have for it?
My experience with G2play.net is similiar, my friend didn't have Orange Box when we playing coop on Synergy so i had quickly find a site that sell the key which took me to G2play and it didn't go that far. Took 2 hour for them to proceed and ask me for ID i mean comon i'm a verified paypal user, ask for refund as i wasn't to happy with their service that takes to long which gotten 2 reply
Hello mate
Don't worry. We must verify you. It's nothing personal
really.
I promise we delete your ID card after that.
We want only
see your name surname and city you live.
Rest you can hide.
Best
Regards
G2PLAYTEAM
After the 2 reply they refunded me the money, in the end i went to onlinekeystore purchase and delivered INSTANTLY
I can confirm similar problems. ->
http://steamunpowered.eu/forum…..th-g2play/
lonfar said:
My experience with G2play.net is similiar, my friend didn't have Orange Box when we playing coop on Synergy so i had quickly find a site that sell the key which took me to G2play and it didn't go that far. Took 2 hour for them to proceed and ask me for ID i mean comon i'm a verified paypal user, ask for refund as i wasn't to happy with their service that takes to long which gotten 2 reply
Hello mate
Don't worry. We must verify you. It's nothing personal
really.
I promise we delete your ID card after that.
We want only
see your name surname and city you live.
Rest you can hide.
Best
Regards
G2PLAYTEAM
After the 2 reply they refunded me the money, in the end i went to onlinekeystore purchase and delivered INSTANTLY
Don't forget to post your positive experience too. If you got a good service from onlinekeystore post it in there thread. Because they have been moved to buy at your own risk and if they give a good service members should know that they are ok
Hello,
We've waited a long time for all those 'haters' to end their posts. If You encounter any problems with G2PLAY please mail our support (g2playshop@gmail.com) !
Dear customers, remember withour Your order numbers we can't help You on this forum. Please also notice that 99% of our customers are happy with our serwices.
Some of that post above were writen probably by our unfair competition workers.
We try to manage every complain, but many customers just try to 'cheat' us in many different ways. Once again, please mail our support-every complain will be heard and we would do our best to satisfy our customers.
best regards
G2PLAY TEAM
Hello, please send me Your order number, i'll do my best to make You get refund.
Sorry for all the problems.
I also had a bad experience with G2Play.net – someone linked me to an apparently excellent price for Metro 2033 on their site, and I followed the link, and was surprised to see they were doing it for free!
Naturally I took advantage of this special offer (it even said on their front page that they had a special offer for Metro 2033, and that they sometimes give away CD keys). I went through the credit card checkout, which increased the price to about US$0.75, paid (I'm in Taiwan, it came to 26.99TWD), and looked forward to my key. :) I got all the confirmation emails from their site and their credit card handlers, Moneybookers, to confirm the order, and that the payment had gone through (26.99 TWD).
A few hours later, I just went to log into my G2Play account, only to find that it had been disabled. :/ I hadn't received any emails from them yet. I sent them a quick email asking what's going on, why has my account been disabled, I haven't had a key yet. They responded extremely quickly (seems to be their only plus point):
"not you paid us only 0,63 euro"
That's it. The entire response. And yes, I did pay 0,63 euro – that's exactly what their checkout charged me. I emailed again to enquire about the special offer, and to ask again why my account was suspended.
"What special offer Metro cost 26,99euro not 26,99 TWD
Please pay 26,99 euro for this game
Cheers"
Again, a quick response from them, and a quick reply from me:
"Hi,
It was definitely 26.99 TWD. Please see my attached screenshot for your checkout details. I have been charged 26.99 TWD. But I have no Metro 2033 Steam key.
My G2Play.net account has been disabled. Is this permanent? What is the problem with my account?"
I discovered an email in my junk folder that notified me of a refund from Moneybookers, but only for 26.98 TWD. I wasn't too worried about that, but I was understandably curious as to what was going on – they'd cancelled my order and given me an almost-full refund, but hadn't emailed to explain why? They hadn't answered why after my last email? Although after I thought about it, their last email did (accidentally) give me some small explanation. I guess that their checkout system was supposed to charge me 26.99e, which is a lot more than 26.99 TWD. They had made a mistake. No big deal.
So I email again, asking why my account has been suspended, and why I hadn't received a full refund. Sensible questions, I thought. They asked for the order number (the same order number that I had helpfully put in the subject line of every email I'd sent them), and I sent it back to them as well as my Paypal details in case it was easier for them that way. They sent me a very pleasing response:
"Hello,
Done.
Regards"
Honestly, I forgot about it (it's a tiny amount of money), until a week later someone mentioned G2Play.net and I remembered that they never emailed me to explain why my account was suspended – and a quick check showed no further refund. So I email them again.
"Hi,
It's been over a week, and there has been no further refund to my credit card, nor refund to my PayPal account. What was "done", exactly?
Also, my G2Play.net account is still "temporarily disabled". You didn't actually answer last month – why was it disabled?
Thanks,"
Again they send a quick response (they are good at that):
"Mate refund 0,63 euro you paid was done
It take few days
Anyway you try to trick us"
!!
What?!
I tried to trick them!? Yikes, typing this all out is boring – I'll cut ahead to the juicy stuff. After I emailed asking for them to apologise for calling me a liar, sending them screenshots of the checkout process, and the emails I got from Moneybookers showing that I had been refunded less than I had paid, I got this:
"Look attachment from moneybookers you have money back
Don;t play with us 26,99TWD it;s 0,63 euro and the game cost 26,99 euro
You try to trick us
Don't play with us again because i make report to local police i have your ip and mac address"
"Please do contact your local police.
I am sure that they would be interested to know why you are stealing money from your customers.
You charged me 26.99 TWD (I do not know why – this was what YOU charged ME). You refunded 26.98 TWD (I do not know why – this is what YOU refunded ME).
Please refund the rest.
Also: why is my account suspended? (I realise that this is the third time I have asked, and you have ignored me so far, but I am still curious)."
"Nice joke read this http://www.eurogamer.net/forum….._id=180162
Unbelievable. If you follow that link, you clearly see where I am told about a good price for Metro 2033, follow it, and buy it. A few hours later, I realise that their checkout has made a mistake. They seem to be entirely unable to comprehend English. 
So I post my experiences at the Eurogamer forum, got a few teases for asking for such a small refund (really I was emailing to find out why my account was suspended, and then to get an apology), and a lot of people there said thanks and that they wouldn't use G2Play.net again.
A couple of weeks later, the thread is resurrected… by two different people, both of whom have problems with English, both apparently Americans according to their profiles (strange enough on a Euro forum), and both coincidentally joining the same day just to post about how good G2Play.net is. 
Just… unbelievable. G2Play.net saw everything that they'd done to me, they saw (again) that it was all because of their mistake, and do they join the forum honestly to perhaps, I dunno… apologise? No! Instead they give the worst possible impression of a company – one of lies and deception.
One of the accounts was deleted, but dirtyjacob (clearly G2Play.net) is still there – have a look!:
http://www.eurogamer.net/forum…..p;start=60
Yikes! It took me twenty minutes to type and copy/paste all that out. o_O Well, as I'm here – G2Play.net, why was my account suspended? And where's the rest of my refund? 
(An apology would also be nice)
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