News
Latest news from the digital distribution world.
- 0 Members.
- 23 Guests.
European Commission responds
It seems several people who have sent out complaints as according to the
1€ ≠ 1$ announcement ( click ) have received a reply from the European Commission.
Here is a picture of the response:
The person responding appears to be not understanding the issue. Or is it that we did not understand the issue at the time? We must be reminded that the original issue was 1 euro being 1 dollar, thus the group name “1€ ≠ 1$“.
Later on it became apparent that Steam UK was way cheaper and that certain European countries did not charge VAT for software, or even use the European currency at all.
But let’s not forget the other letter mentioning. The person mentions several other arguments that do apply to the matters that I just named. If you read the letter well, you can see that the person says different pricing in European countries is not an “exception”, but in in fact “a rule”.
Here is my reply to this letter trying to clarify the matter, and hopefully get some answers which are helpful:
I will keep you guys updated with any news on this matter.
Rockstar Games/2K Games response
That’s pretty interesting:
Response (Antony)
Hello,You have reached the Technical Support Team for Rockstar Games Tech Support, we are unable to force a company to change their prices of products in the same way we are unable to change the processes of a shop on the high street. we are un aware of the costs and taxes involved in the Steam system and are therefore unable to comment.
If you would like to place this to the company in general we would recommend using the Mouthoff@rockstargames.com e-mail address, although we are unsure what they would be able to do.
Kind Regards
Rockstar Games Tech Support
So that gives us one more e-mail address, hopefully a correct one:
Updated document + e-mails
Thanks to 
Simplex for fixing the “document”.
Dear company,
Recently Valve (the owner of Steam Store – www.steampowered.com) has “localized” prices for European customers – prices of games in US dollars were converted to Euro at ridiculous $1=1€ exchange rate – this is more than 30% higher than the actual exchange rate (1$=0,75€).
This is how the situation looks now:
- some of those who complained about the price rise got banned from the official Steam Forums
- your company loses sales because of Steam prices being higher than retail
- Valve gets all extra money
- they give your games a bad name
- Valve is ignoring their customers’ cry for decent prices
- they didn’t even made any announcement or given any sign of their awareness of the problem
So could you, as a company, try to contact Valve and discuss the pricing issue? This would benefit a large group of European gamers, not to mention your company.
To know more about this situation please go to www.steamunpowered.eu.
Thanks for reading,
YOUR NAME GOES HERE
COUNTRY GOES HERE
The updated list of all e-mail addresses to developers:
usa@take2support.com; [email]ventes@focus-home.com;[/email] [email]sales@majescoentertainment.com;[/email] [email]audra_mciver@bhimpact.com;[/email] [email]Support@meridian4.com;[/email] [email]support@mumbojumbo.com;[/email] [email]uk@rockstarsupport.com;[/email] [email]sega.games@sau.sega.com;[/email] [email]info@strategyfirst.com;[/email] [email]sales@strategyfirst.com;[/email] [email]business@strategyfirst.com;[/email] [email]PR.info@tiltedmill.com;[/email] [email]support.australia@atari.com;[/email] [email]support@eidos.fr;[/email] [email]help@cenega.cz;[/email] [email]support@eidos.fr;[/email] [email]support@centric.gr;[/email] [email]custserv@eidos.co.uk;[/email] [email]assistenza@halifax.it;[/email] [email]support@expressgames.in;[/email] [email]serwis@cenega.pl;[/email] [email]help@cenega.sk;[/email] [email]customercare@numetro.co.za;[/email] [email]soporte@proein.com;[/email] info@aral.com.tr; [email]Mouthoff@rockstargames.com
[/email]
Eidos Interactive – response
This support clearly sucks, lol:
From: Veronica Rueda
Thank you for contacting the EIDOS Online Customer Support TeamThank you for your message. This title was not published in the support region for the U.S. office. Our U.S. office does not provide technical
support for customers or titles published outside North America, and parts of South America. If you need support or information for these titles, then please contact the service group for your area:
http://www.eidos.co.uk/support/worldmap.html
If you do not know to which department you should send your request, contact
our U.K. offices.
But at least she gave me all e-mail addresses so we can use them.
Send the same e-mail (Eidos Interactive Only) one more time to:
support.australia@atari.com; [email]support@eidos.fr;[/email] [email]help@cenega.cz;[/email] [email]support@eidos.fr;[/email] [email]support@centric.gr;[/email] [email]custserv@eidos.co.uk;[/email] [email]assistenza@halifax.it;[/email] [email]support@expressgames.in;[/email] [email]serwis@cenega.pl;[/email] [email]help@cenega.sk;[/email] [email]customercare@numetro.co.za;[/email] [email]soporte@proein.com;[/email] info@aral.com.tr
Contact the developers continues…
As suggested by 
jojo here’s probably a better “document” to send out to the developers/publishers:
Dear company,
Recently Valve (the owner of Steam Store – www.steampowered.com) has “localized” prices for European customers – prices of games in US dollars were converted to Euro at ridiculous $1=1€ exchange rate – this is more than 30% higher than the actual exchange rate (1$=0,75€).
This is how the situation looks now:
- some of those who complained about the price rise got banned from the official Steam Forums
- your company loses sales because of Steam prices being higher than retail
- Valve gets all extra money
- they give your games a bad name
- Valve is ignoring their customers’ cry for decent prices
- they didn’t even made any announcement or given any sign of their awareness of the problem
So could you, as a company, try to contact Valve and discuss the pricing issue? This would benefit a large group of European gamers, not to mention your company.
To know more about this situation please go to www.steamunpowered.eu.
Thanks for reading,
YOUR NAME GOES HERE
COUNTRY GOES HERE
Send out this message to:
usa@take2support.com; [email]ventes@focus-home.com;[/email] [email]sales@majescoentertainment.com;[/email] [email]audra_mciver@bhimpact.com;[/email] [email]Support@meridian4.com;[/email] [email]support@mumbojumbo.com;[/email] [email]uk@rockstarsupport.com;[/email] [email]sega.games@sau.sega.com;[/email] [email]info@strategyfirst.com;[/email] [email]sales@strategyfirst.com;[/email] [email]business@strategyfirst.com;[/email] [email]PR.info@tiltedmill.com[/email]
You can discuss this on Epic Games forums as well, I have started a topic there, hopefully someone from Epic Games will answer!
It’s time to contact developers!
Instead of attaching documents to their e-mails paste the content of the documents in the e-mail itself, attachments are probably not very well accepted at those companies!
OK, here we go! Each and everyone of you should download this document I’ve just created (click here) and send it over to all developers who have their games on Steam. It’s 3 different formats: PDF, DOC and ODT. Chose whatever you like.
You can link the PDF file in the messages (http://www.steamunpowered.eu/important.pdf), attach it to support forms (if a company has any) or send the PDF file over e-mails.
All e-mails below are for sales, publishing contact only.
2KGames
usa@take2support.com
Activision
Fill out this short form to contact them
Eidos Interactive
Fill out this short form to contact them
Electronic Arts
I think you need to go here and login to your EA account if you have one and then send a support ticket.
Epic Games
I guess you can try on their forums (I couldn’t find their contact e-mail)
Focus Home Interactive
ventes@focus-home.com
Gamecock Media Group
Fill out this form, and select Customer Support Europe
ID Software
ALL E-MAILS ARE WRONG
Majesco
sales@majescoentertainment.com
audra_mciver@bhimpact.com
Meridian 4
Support@meridian4.com
MumboJumbo
support@mumbojumbo.com
PopCap Games
You need to fill this out
Rockstar Games
uk@rockstarsupport.com
Strategy First
info@strategyfirst.com
sales@strategyfirst.com
business@strategyfirst.com
THQ
Don’t contact THQ, they are on our side ;)
Tilted Mill Entertainment
PR.info@tiltedmill.com
Ubisoft
Couldn’t find their e-mail, click here for support page
Valve
Contact Gabe Newell directly:
gaben@valvesoftware.com
Copy this line of all e-mail addresses and mass e-mail it (for example with GMail)!
usa@take2support.com; [email]ventes@focus-home.com;[/email] [email]sales@majescoentertainment.com;[/email] [email]audra_mciver@bhimpact.com;[/email] [email]Support@meridian4.com;[/email] [email]support@mumbojumbo.com;[/email] [email]uk@rockstarsupport.com;[/email] [email]sega.games@sau.sega.com;[/email] [email]info@strategyfirst.com;[/email] [email]sales@strategyfirst.com;[/email] [email]business@strategyfirst.com;[/email] [email]PR.info@tiltedmill.com;[/email] [email]gaben@valvesoftware.com
[/email]
Content of e-mail:
Please read the text in the attachment, it's available in 3 different file formats (PDF, DOC and ODT). Thanks for reading!
Content of e-mail #2:
Copy and paste the text from documents and put it directly into the e-mail box!
Answers:
2K Games USA Techncial Support / Rock Star Support UK
Euro is back…again.
They have fixed “the bug” and right now everything is in âŹ, even in the checkout.
Ehhhh.
Dollar is back! WTF?
I’ve received few e-mails from random people that dollar is back, you just need to add something to your cart (still shows euros there!), then fill out all the data and go to the last step.
I did it with COD4 (and I live in Poland), and see this:
I did not use any proxy or anything.
Notice that the price is WITH VAT INCLUDED but it doesn’t show how much $ VAT actually costs you.
What the hell!? Why AFTER the Holiday Sale?
More screens:
See more screenshots @ comments.
See this receipt email (thanks to DogCake) – purchased in Germany.
Happy New Year!
2009 is already here in my area, I wish everyone to have a good year and lower prices on Steam Store ;)
Now go and have some fun xD
Latest on Sun, 07:48 pm
: http://www.youtube.com/watch?v=Ns45Mr2D6jQ
: 
: http://www.youtube.com/watch?feature=player_detailpage&v=632kyLysP6c#t=36s
: 
: 
: im just frustrated that they keep selling old games on everything digital now, making them HD and shit, there is no progress at all in gaming
: oh well got that on steam anyways already... so no good?
: it's just stupid wolf3d in browser
: FUCK THAT SHIT: Sorry, your IP address shows you are coming from a country that requires us to block access to this particular site. Click here (www.bethsoft.com) to check out our other games.
: http://wolfenstein.bethsoft.com/
: FEAR 3 75% discount (£3.25) in GameFly Activate in Steam. Steam price: 36,99€ http://www.gamefly.co.uk/
: http://www.kickstarter.com/projects/stainlessgames/carmageddon-reincarnation
: 
: 
: 
: http://steamcommunity.com/sharedfiles/filedetails/?id=68460456
: ᶘ ᵒᴥᵒᶅ
: Thanks Tommy. And Stranded. Both questions answered flawless. :)
: the site is logging, click on the green arrows below
: hey, maybe it is one of these : http://www.deals4downloads.com /////// http://isthereanydeal.com/
: (Too bad the chatbox is not logging. So many good pictures get posted when I'm not checking the page for a few days.)
: Guys, do you know that site's address, which had all the dails for "today"? It listed all the games (discounted) from every online store. I can't remember it's name, and even ~10 minutes of Google didn't help me.
: i love the price of games in australia lol
: 
: 
Loading ...Cool shirts and shit
