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This support clearly sucks, lol:
From: Veronica Rueda
Thank you for contacting the EIDOS Online Customer Support TeamThank you for your message. This title was not published in the support region for the U.S. office. Our U.S. office does not provide technical
support for customers or titles published outside North America, and parts of South America. If you need support or information for these titles, then please contact the service group for your area:
http://www.eidos.co.uk/support/worldmap.html
If you do not know to which department you should send your request, contact
our U.K. offices.
But at least she gave me all e-mail addresses so we can use them.
Send the same e-mail (Eidos Interactive Only) one more time to:
support.australia@atari.com; [email]support@eidos.fr;[/email] [email]help@cenega.cz;[/email] [email]support@eidos.fr;[/email] [email]support@centric.gr;[/email] [email]custserv@eidos.co.uk;[/email] [email]assistenza@halifax.it;[/email] [email]support@expressgames.in;[/email] [email]serwis@cenega.pl;[/email] [email]help@cenega.sk;[/email] [email]customercare@numetro.co.za;[/email] [email]soporte@proein.com;[/email] info@aral.com.tr
Instead of attaching documents to their e-mails paste the content of the documents in the e-mail itself, attachments are probably not very well accepted at those companies!
OK, here we go! Each and everyone of you should download this document I’ve just created (click here) and send it over to all developers who have their games on Steam. It’s 3 different formats: PDF, DOC and ODT. Chose whatever you like.
You can link the PDF file in the messages (http://www.steamunpowered.eu/important.pdf), attach it to support forms (if a company has any) or send the PDF file over e-mails.
All e-mails below are for sales, publishing contact only.
2KGames
usa@take2support.com
Activision
Fill out this short form to contact them
Eidos Interactive
Fill out this short form to contact them
Electronic Arts
I think you need to go here and login to your EA account if you have one and then send a support ticket.
Epic Games
I guess you can try on their forums (I couldn’t find their contact e-mail)
Focus Home Interactive
ventes@focus-home.com
Gamecock Media Group
Fill out this form, and select Customer Support Europe
ID Software
ALL E-MAILS ARE WRONG
Majesco
sales@majescoentertainment.com
audra_mciver@bhimpact.com
Meridian 4
Support@meridian4.com
MumboJumbo
support@mumbojumbo.com
PopCap Games
You need to fill this out
Rockstar Games
uk@rockstarsupport.com
Strategy First
info@strategyfirst.com
sales@strategyfirst.com
business@strategyfirst.com
THQ
Don’t contact THQ, they are on our side ;)
Tilted Mill Entertainment
PR.info@tiltedmill.com
Ubisoft
Couldn’t find their e-mail, click here for support page
Valve
Contact Gabe Newell directly:
gaben@valvesoftware.com
usa@take2support.com; [email]ventes@focus-home.com;[/email] [email]sales@majescoentertainment.com;[/email] [email]audra_mciver@bhimpact.com;[/email] [email]Support@meridian4.com;[/email] [email]support@mumbojumbo.com;[/email] [email]uk@rockstarsupport.com;[/email] [email]sega.games@sau.sega.com;[/email] [email]info@strategyfirst.com;[/email] [email]sales@strategyfirst.com;[/email] [email]business@strategyfirst.com;[/email] [email]PR.info@tiltedmill.com;[/email] [email]gaben@valvesoftware.com
[/email]
Content of e-mail:
Please read the text in the attachment, it's available in 3 different file formats (PDF, DOC and ODT). Thanks for reading!
Content of e-mail #2:
Copy and paste the text from documents and put it directly into the e-mail box!
I’ve asked CD Projekt RED about the prices on Steam and here’s an e-mail I’ve just received:
Hello,CD Projekt RED is not a direct seller of the game, the seller is Atari.
Price of the game is determined on the basis of Valve -> Atari offered money plus a margin.
CDP RED is the creator of the game only and does not affect the pricing policy of the companies – Valve and Atari.
Take care,
Justyna HryÄ
Assistant Customer Service Department
Which simply means, Valve offers the price and Atari agrees for it.
And as we all know Atari lowered the price in ⏠for The Witcher.
Directly from Rock Paper Shotgun
Steam is going native for Europeans. Currently in beta, you can log in to the website version with your account and see all the prices in pounds, including VAT. Which brings both good and bad news.
The good news is some of the current prices. They’ve gone a bit mad. The bad news: it might be the end of future savings when buying things via Steam.
So let’s take a look at some of the good news. These are all in GBP. The beta looks at your location and assigns the correct currency, so I’m afraid I can’t work out the same for Euros. Perhaps readers can.
Right now there’s some odd prices up there. Bioshock is currently £13.99. On the US Steam it’s at a mystifying $54.99. Which when bought at UK prices, with tax, would be £42.38. That’s a mysterious saving of over £28. Er, blimey. The Complete Pack for Civ IV is a whopping $59.99 for Americans. That would have been £46.21 for us. It’s £26.99 on the EU beta. Even some brand new games, like GTA 4, have notable savings. US converted price: £30.80. EU price: £26.99. And the complete publisher packs are currently insanely cheap. Fire sale prices.
Edit: Have to include this one. Civ 3 Complete US: £23.12. Civ 3 Complete UK: £2.99. Huh?
Which all sort of leads you to suspect that something’s gone wrong. Which should then lead you to login to the beta page and buy this stuff before someone fixes it. Because even if these prices are intentional, they might not last…
Read more in here!
As we get close to saying “Adios!” for a few days, we just wanted to bring your attention to a new point on our About Us page. The critically acclaimed “Point 8″ proclaims that we offer the “same game, same price, no matter where you’re from!” With our humble Polish roots, we know how frustrating it can be to have access to products or other online services limited for geographic reasons. Or to pay more just because of unfavorable regional pricing. Well, at GOG.com we take that extra step… we go that extra mile… we climb that extra mountain… we hit the “End Turn” button just one more time to bring everyone around the world the same games catalogue at the same price. Wherever you are in the world, have a great time this holiday season (even if you don’t have a holiday season) and we hope you get a lot of time to game.
Link in here!
GOG: 1 – Steam: 0
This update was also included on the official Steam forums:
News thanks to cosy!